Let’s Talk
Talent.

An award winning iGaming company is expanding and looking to hire a team-oriented Head of Regulatory Compliance. This is a fast paced busy role and will cover the license requirements across a variety of jurisdictions. You will enjoy working closely with the Legal, Product, Operations and Commercial teams to collaborate and drive compliance integration across the whole of the business. The role will cover regulatory oversight and risk management across all current jurisdictions alongside leading the governance of such frameworks. In addition you will look at audit and regulatory reporting matters, alongside policy development/implementation The ideal person will have;  Prior experience in a similar role Enjoy stakeholder management and flexible working Be adept at championing compliance culture across a whole business Possess a degree in Law or a relevant compliance qualification. Enjoy periodic travel. In return you will be working in a truly collaborative environment that is progressing and continuing to grow organically. Excellent remuneration is available.

The Payments Support Representative serves as the first point of contact for customers, providing timely and professional assistance in both English and Italian across chat, email, and other communication channels. This role ensures the smooth and accurate processing of customer deposits and withdrawals, proactively resolving payment-related issues to minimize service disruption and enhance the customer experience. Working closely with internal teams, third-party payment providers, and other stakeholders, the Payments Support Representative maintains high service standards, troubleshoots technical challenges, and identifies opportunities to streamline processes. Operating within a 24/7 shift pattern, the role plays a key part in safeguarding payment performance, fostering customer trust, and supporting the company’s operational excellence in a fast-paced environment. Role and Responsibilities Respond to customer inquiries and requests in a timely and professional manner via chat and email, Phone. Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction Respond to customer inquiries in both English and Italian, with fluency in both languages Keep up-to-date with product information and company policies to accurately assist customers Maintain customer data and communicate effectively with internal teams as needed Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements Monitor customer deposits and withdrawals to ensure uptime, accuracy and speed. Identify, investigate, and resolve payment-related issues, ensuring minimal disruption to customers Collaborate internally and externally to improve deposit and withdrawal experience and performance, troubleshoot technical issues, and suggest improvements to streamline payment processes Liaise with third-party payment processors and service providers to resolve issues, and ensure high deposit and withdrawal acceptance rates Work experience and skills Experience: Excellent communication skills, both written and verbal, in both English and Italian Prior experience in a customer service role (face-to-face, online or phone-based) Critical thinking/problem-solving capabilities Stakeholder management/engagement capabilities Availability to work on a 24/7 rotating roster Ability to work efficiently and effectively in a fast-paced environment Familiarity with online betting industry Previous experience working with Slack, G-Suite Personal qualities and behavioural traits Excellent communication and written skills Ability to take initiative Customer and solution focused Ability to multi-task Ability to work effectively without supervision Strong problem-solving and analytical skills

CDD & Responsible Gaming Manager Location - Ceuta, Spain (Onsite) Salary - EUR66K A reputable iGaming business is on the lookout for an experienced CDD & Responsible Gaming Manager to drive forward their Customer Due Diligence and RG strategies. What you’ll be doing: Leading the Customer Due Diligence team—managing performance, team development, and service standards. Defining and rolling out the CDD and Responsible Gaming strategies in line with company goals and regulatory obligations. Overseeing processes related to KYC, social responsibility, anti-money laundering, and fraud mitigation. Ensuring operations align with internal policies and external legal standards, reducing risk exposure. Streamlining team workflows and processes to manage inbound queries, investigations, and task management efficiently. Monitoring and reporting on key metrics and performance insights via daily, weekly, and monthly reports. Acting as the key escalation point for complex cases and first-line complaints. Leading succession planning, mentoring, and nurturing a high-performing team culture. What the business is looking for: A proven track record of managing multi-skilled operational teams. Strong commercial awareness with a balanced approach to compliance. Exceptional stakeholder management and interpersonal relationship-building skills Analytical and solution-oriented thinking, able to assess complex scenarios and make sound decisions. Adaptability to evolving regulatory frameworks and internal business shifts. Benefits: Competitive salary